FAQ
Here you can find a number of questions and answers regarding our products.
Guides (1)
Here is an example of how to setup the initial contact with a PiiGAB M-Bus 810.
- Connect the PiiGAB M-Bus 810 to a network switch.
- Connect the computer to the same network switch.
- Configure the computer’s network card with this IP-configuration:
- IP-address: 192.168.10.1
- Netmask: 255.255.255.0
- Gateway: 192.168.10.254
- Check the IP-configuration with the ipconfig command in the command interpreter.
- Read the MAC-address of the PiiGAB M-Bus 810 on the right side.
(Starts with 00-80-A3 or 00-20-A4). - Start the PiiGAB M-Bus Wizard.
- In the main menu, select Change gateway IP-settings and press Next.
- Select Select Setup IP using network (UDP broadcast)..
- Specify the MAC-address and press Next.
- Select Use the following IP-address.
- Specify the following IP-configuration:
- IP-address: 192.168.10.2
- Netmask: 255.255.255.0
- Gateway: 192.168.10.1
- Press the Next and then Apply..
- Go ahead to Find gateways on your network. in PiiGAB M-Bus Wizard.
Now you should see the PiiGAB M-Bus Setup display the PiiGAB M-Bus 810 in the list. Check the MAC-address and that the IP-address should be set to 192.168.10.2.
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PiiGAB 900S/T (5)
Check that the supply voltage (24VAC / DC) to the converter is fully isolated from other products in your control panel. Also check the ground on the primary and secondary sides of the protection transformer so that they are not interconnected.
Category
PiiGAB 900S/T,
PiiGAB 810
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To troubleshoot M-Bus meters connected to an PiiGAB M-Bus 810 there are a couple of things to verify.
Here is a list of good tools to use during troubleshooting:
- PiiGAB M-Bus Wizard
- Getting started PiiGAB M-Bus 810
- MicroMaster USB
- PiiGAB's general M-Bus documentation
IP-address
What IP-address is the gateway using? To have network communication with the gateway you need to setup your computer in the same network as the gateway. If there is an IT section please contact them to receive an IP-address for your computer. With the PiiGAB M-Bus Setup Wizard you can search gateways on the network or ping the gateway’s IP-address to verify if the network communication works.
In the PiiGAB M-Bus Wizard, you can search for converters on the network or "ping" the IP address of the converter to verify that the network connector is working.
f it’s not possible to receive the gateway’s IP-address then you need to setup a new IP-address.
Please see the FAQ on how to do this.
Harbour
What port is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the port with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Protocol
What protocol is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the protocol with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway uses TCP you might not be able to connect to the gateway with the PiiGAB M-Bus Setup Wizard to read the M-Bus meters. This is due to that another client is connected to the port that the gateway is using. Change the port, change to UDP or turn off the client.
Communication speed
What communication speed is the gateway set to in order for the the M-Bus client to read the M-Bus meters?If you have network connection with the gateway you can find out the communication speed with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway is set to 300 baud the communication speed is very slow. Remember to change the timeout in the PiiGAB M-Bus Setup Wizard to handle the long response time.
M-Bus meters
Is there any documentation of what M-Bus meters that are connected to the gateway? What addresses does the M-Bus meters use? (primary or secondary addresses).
If there is documentation of the meters then you can simple check each meter one by one with the PiiGAB M-Bus Setup Wizard. It’s also possible to read the search function in the PiiGAB M-Bus Setup Wizard.
If there is no documentation of the meters then you can use the search function in the PiiGAB M-Bus Setup Wizard. If the the result of the search function is incomplete then you have to find each meter one by one on the site and test them individually by it’s M-Bus address (primary or secondary address).
A M-Bus meter not responding
If an M-bus meter is not responding then you have to test the meter individually. If possible disconnect all other meters and test only that specific meter. Try with primary address 254 or the meter’s own primary or secondary address.
If it’s not possible to disconnect all meters then you can test the specific meter with a MicroMaster USB.
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If you are using TCP and the M-Bus Wizard at the same time you cannot make contact with an additional TCP client since the M-Bus Wizard “owns” the TCP handle. Shut down the M-Bus Wizard before starting the second TCP client. The same goes if you are using COM ports.
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Make sure the computer and the gateway are configured within the same IP-address range. If the gateway is placed in a subnet, the PiiGAB M-Bus Setup Wizard will not be able to find the gateway.
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In the event where the M-Bus loop is connected to the pulse port by mistake instead of the M-bus port on a meter a flash can occur every time a pulse goes trough. If the meter generates many pulses the power light will flash very fast as the pulses go through.
Category
PiiGAB 900S/T,
PiiGAB 810
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0
PiiGAB 810 (9)
Check that the supply voltage (24VAC / DC) to the converter is fully isolated from other products in your control panel. Also check the ground on the primary and secondary sides of the protection transformer so that they are not interconnected.
Category
PiiGAB 900S/T,
PiiGAB 810
0
0
To troubleshoot M-Bus meters connected to an PiiGAB M-Bus 810 there are a couple of things to verify.
Here is a list of good tools to use during troubleshooting:
- PiiGAB M-Bus Wizard
- Getting started PiiGAB M-Bus 810
- MicroMaster USB
- PiiGAB's general M-Bus documentation
IP-address
What IP-address is the gateway using? To have network communication with the gateway you need to setup your computer in the same network as the gateway. If there is an IT section please contact them to receive an IP-address for your computer. With the PiiGAB M-Bus Setup Wizard you can search gateways on the network or ping the gateway’s IP-address to verify if the network communication works.
In the PiiGAB M-Bus Wizard, you can search for converters on the network or "ping" the IP address of the converter to verify that the network connector is working.
f it’s not possible to receive the gateway’s IP-address then you need to setup a new IP-address.
Please see the FAQ on how to do this.
Harbour
What port is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the port with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Protocol
What protocol is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the protocol with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway uses TCP you might not be able to connect to the gateway with the PiiGAB M-Bus Setup Wizard to read the M-Bus meters. This is due to that another client is connected to the port that the gateway is using. Change the port, change to UDP or turn off the client.
Communication speed
What communication speed is the gateway set to in order for the the M-Bus client to read the M-Bus meters?If you have network connection with the gateway you can find out the communication speed with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway is set to 300 baud the communication speed is very slow. Remember to change the timeout in the PiiGAB M-Bus Setup Wizard to handle the long response time.
M-Bus meters
Is there any documentation of what M-Bus meters that are connected to the gateway? What addresses does the M-Bus meters use? (primary or secondary addresses).
If there is documentation of the meters then you can simple check each meter one by one with the PiiGAB M-Bus Setup Wizard. It’s also possible to read the search function in the PiiGAB M-Bus Setup Wizard.
If there is no documentation of the meters then you can use the search function in the PiiGAB M-Bus Setup Wizard. If the the result of the search function is incomplete then you have to find each meter one by one on the site and test them individually by it’s M-Bus address (primary or secondary address).
A M-Bus meter not responding
If an M-bus meter is not responding then you have to test the meter individually. If possible disconnect all other meters and test only that specific meter. Try with primary address 254 or the meter’s own primary or secondary address.
If it’s not possible to disconnect all meters then you can test the specific meter with a MicroMaster USB.
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The gateway is normally programmed to DHCP unless otherwise specified. The port is configured to 10001 and the gateway is in addition to that configured to UDP.
Category
PiiGAB 810
1
0
If you are using TCP and the M-Bus Wizard at the same time you cannot make contact with an additional TCP client since the M-Bus Wizard “owns” the TCP handle. Shut down the M-Bus Wizard before starting the second TCP client. The same goes if you are using COM ports.
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No, that is not possible. However the PiiGAB M-Bus 900 may be used for that setup.
Category
PiiGAB 810
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0
Make sure the computer and the gateway are configured within the same IP-address range. If the gateway is placed in a subnet, the PiiGAB M-Bus Setup Wizard will not be able to find the gateway.
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Normally there are two different scenarios to be investigated if the power light is blinking.
- If there is a short circuit on the M-Bus loop the power light will flash five times per second.
- If the loop is overloaded, meaning more M-Bus loads than the gateways is dimensioned for; the power light will flash every second.
Category
PiiGAB 810
0
0
In the event where the M-Bus loop is connected to the pulse port by mistake instead of the M-bus port on a meter a flash can occur every time a pulse goes trough. If the meter generates many pulses the power light will flash very fast as the pulses go through.
Category
PiiGAB 900S/T,
PiiGAB 810
0
0
- For M-Bus communication the default port is 10001. The port number can be changed with the application PiiGAB M-Bus Setup Wizard.
- To configure the gateway and find the gateway on the network port 30718 is used with UDP in PiiGAB M-Bus Setup wizard.
Category
PiiGAB 810,
PiiGAB Wizard
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0
PiiGAB Wizard (4)
To troubleshoot M-Bus meters connected to an PiiGAB M-Bus 810 there are a couple of things to verify.
Here is a list of good tools to use during troubleshooting:
- PiiGAB M-Bus Wizard
- Getting started PiiGAB M-Bus 810
- MicroMaster USB
- PiiGAB's general M-Bus documentation
IP-address
What IP-address is the gateway using? To have network communication with the gateway you need to setup your computer in the same network as the gateway. If there is an IT section please contact them to receive an IP-address for your computer. With the PiiGAB M-Bus Setup Wizard you can search gateways on the network or ping the gateway’s IP-address to verify if the network communication works.
In the PiiGAB M-Bus Wizard, you can search for converters on the network or "ping" the IP address of the converter to verify that the network connector is working.
f it’s not possible to receive the gateway’s IP-address then you need to setup a new IP-address.
Please see the FAQ on how to do this.
Harbour
What port is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the port with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Protocol
What protocol is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the protocol with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway uses TCP you might not be able to connect to the gateway with the PiiGAB M-Bus Setup Wizard to read the M-Bus meters. This is due to that another client is connected to the port that the gateway is using. Change the port, change to UDP or turn off the client.
Communication speed
What communication speed is the gateway set to in order for the the M-Bus client to read the M-Bus meters?If you have network connection with the gateway you can find out the communication speed with the PiiGAB M-Bus Setup Wizard.
Start the PiiGAB M-Bus Wizard -> Change converter parameters -> Connect via network.
Note: If the gateway is set to 300 baud the communication speed is very slow. Remember to change the timeout in the PiiGAB M-Bus Setup Wizard to handle the long response time.
M-Bus meters
Is there any documentation of what M-Bus meters that are connected to the gateway? What addresses does the M-Bus meters use? (primary or secondary addresses).
If there is documentation of the meters then you can simple check each meter one by one with the PiiGAB M-Bus Setup Wizard. It’s also possible to read the search function in the PiiGAB M-Bus Setup Wizard.
If there is no documentation of the meters then you can use the search function in the PiiGAB M-Bus Setup Wizard. If the the result of the search function is incomplete then you have to find each meter one by one on the site and test them individually by it’s M-Bus address (primary or secondary address).
A M-Bus meter not responding
If an M-bus meter is not responding then you have to test the meter individually. If possible disconnect all other meters and test only that specific meter. Try with primary address 254 or the meter’s own primary or secondary address.
If it’s not possible to disconnect all meters then you can test the specific meter with a MicroMaster USB.
0
0
If you are using TCP and the M-Bus Wizard at the same time you cannot make contact with an additional TCP client since the M-Bus Wizard “owns” the TCP handle. Shut down the M-Bus Wizard before starting the second TCP client. The same goes if you are using COM ports.
0
0
Make sure the computer and the gateway are configured within the same IP-address range. If the gateway is placed in a subnet, the PiiGAB M-Bus Setup Wizard will not be able to find the gateway.
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0
- For M-Bus communication the default port is 10001. The port number can be changed with the application PiiGAB M-Bus Setup Wizard.
- To configure the gateway and find the gateway on the network port 30718 is used with UDP in PiiGAB M-Bus Setup wizard.
Category
PiiGAB 810,
PiiGAB Wizard
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0
