PiiGAB wants to assist you anyway possible should you encounter any problems with our products. Our products have been divided into different product groups where each group has their own department for commonly asked questions so called FAQ. Hopefully this segment will help you to move forward with your problem.

Support

Submit your questions directly to support@piigab.se. All feedback will be handled over e-mail.

To speed up the support process, we ask you to consider the following before you send your email and add the info that is needed.

Short description of the setup
Error description.
Software and hardware information
Project files/Pi-900 backup files
Ideas of what may have caused the error.

Please do not send previous conversation in the email, cut out all old information before you reply.

RMA

If you are sure that you have a hardware problem, it is handled as an RMA and the product is sent to us for inspection.

When an RMA is sent to us, please follow the following procedures:

Email a list of all devices that are not working with serial numbers to our RMA email:

Device type, Serial number
Error description
Information about what may have caused the error, as this is an excellent way to improve our products. Therefore, we are grateful for a detailed description and information about the error
Return address
Phone number

Configuration help

At PiiGAB we want to make it easier for you to get started with our products, which is why we offer configuration help. This is so you can get on the right track as soon as possible. We offer help over the phone and remotely / TeamViewer. Feel free to contact us for more information.

Moore about M-Bus

Here you will find general information about M-Bus, there is also a section with useful links. The links are to various utilities that usually come in handy in tricky situations.

Can't find the information you are looking for? Let us know with an email to support@piigab.se. We also want to recommend our manuals and our "getting started" documents that you will find under downloads section in the respective product. The documents include valuable information on how to proceed.

If you are looking for features or if you find that something is not working as expected, do not hesitate to contact us so we can adjust the help files or include the features at the next update. If there is anything that you feel is missing or if you have ideas on how to make it better, let us know.

Contact us.

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