FAQ
Here you can find a number of questions and answers regarding our products.
Here you can find a number of questions and answers regarding our products.
No, the Converter is powered by the electricity meter and should never be connected to the M-bus loop without being energised via the Han P1 connector on the Converter.
Check the manual of your electricity meter the order in which the Obis codes come from the electricity meter. PiiGAB HAN-P1 Converter translates the Obis codes line by line to M-Bus registers. This means that the registers arrive in the same order as the electricity meter sends them.
Check that it is lit at the HAN-P1 port that you have connected to the electricity meter. If a green LED is not lit, the PiiGAB HAN-P1 Converter is not powered and will therefore not work on the loop.
No. It is not possible to know what information will be presented by the converter until it is in a electricity meter. All electricity meters send out different information, the PiiGAB HAN-P1 Converter just takes in all values and translates them to M-Bus.
Try to manually type in the not found secondary address so that the master does a search on that specific address. Many M-Bus masters search differently and can sometimes have problems with two secondary addresses that are right next to each other.
Check if the LED at the HAN-P1 port connected to the electricity meter is flashing. If there is no flashing at least every 10 seconds, there is no information from the electricity meter to the converter.
Can't find the information you are looking for? Let us know with an email to support@piigab.se. We also want to recommend our manuals and our "getting started" documents that you will find under downloads section in the respective product. The documents include valuable information on how to proceed.
If you are looking for features or if you find that something is not working as expected, do not hesitate to contact us so we can adjust the help files or include the features at the next update. If there is anything that you feel is missing or if you have ideas on how to make it better, let us know.
Phone: +46 (0) 31-55 99 77
Email: info@piigab.se
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PiiGAB applies "Allmänna bestämmelser NL 17"
PiiGAB Processinformation i Göteborg AB
Visiting address: Analysvägen 3
Delivery: Kalkylvägen 1
435 33 MölnlyckeSweden
Account Number: 1821313184
Branch: 9960
IBAN: SE73 9500 0099 6018 2131 3184
Swift/BIC: NDEASESS
Account holder: PiiGAB Processinformation i Göteborg AB
Bank: Nordea Bank Abp, Sweden

