FAQ
Here you can find a number of questions and answers regarding our products.
Here you can find a number of questions and answers regarding our products.
Searching for meters is done under the Overview - Search tab. There are three different variants of search. The most common is via Secondary address, but it is also possible to search by primary address and a special variant if there are wireless nodes connected.
The only meters that respond to a search are wired MBus meters connected to the wired MBus network. (If you have wireless nodes connected to the MBus network, the wireless meters from these will also respond.)
There are two search buttons, Fast and Slow search.
Usually the quick search will find all expected meters, but if not, use the slow search performed with longer timeouts giving each meter more time to respond.
Press the desired search button. Depending on how many metres you have in your network and the type of search being performed, the search will take between a few minutes and an hour.

The progress of the search is presented in the search window.
When the status shows "No search running", the search is complete.
It is also possible to change the wildcards (FFFF) in the search fields to limit the search to only a specific manufacturer or to a smaller search field.
First, set your search range. Set the start address and end address.
Press the search button. Depending on how many meters you have in your network and the type of search performed, the search will take different amounts of time.
When the status shows "No search running", the search is complete.
A wireless node is a bridge between wireless meters and a wired network. We support the following wireless nodes.

This button is used to find wireless nodes without having to search the entire M-Bus loop. The wireless meters from the wireless nodes can then be integrated into your system. Please note that all wired meters will be excluded from the result.
Then the wireless meters in the found nodes can be easily added to the meter list by using the button Add wireless under the Overview tab.
Can't find the information you are looking for? Let us know with an email to support@piigab.se. We also want to recommend our manuals and our "getting started" documents that you will find under downloads section in the respective product. The documents include valuable information on how to proceed.
If you are looking for features or if you find that something is not working as expected, do not hesitate to contact us so we can adjust the help files or include the features at the next update. If there is anything that you feel is missing or if you have ideas on how to make it better, let us know.
Phone: +46 (0) 31-55 99 77
Email: info@piigab.se
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