{"id":59041,"date":"2020-10-24T12:40:26","date_gmt":"2020-10-24T12:40:26","guid":{"rendered":"https:\/\/www.piigab.com\/?post_type=ufaq&#038;p=59041"},"modified":"2022-10-04T08:25:08","modified_gmt":"2022-10-04T06:25:08","slug":"grunlaggande-felsokning","status":"publish","type":"ufaq","link":"https:\/\/www.piigab.com\/en\/faq\/grunlaggande-felsokning\/","title":{"rendered":"Basic troubleshooting"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/ufaq\/59041' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-two ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-minimalist ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-59041-l8ZGcAGdtt' data-post_id='59041'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tBasic troubleshooting\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>To troubleshoot M-Bus meters connected to an PiiGAB M-Bus 810 there are a couple of things to verify.<\/p>\n\n\n\n<p>Here is a list of good tools to use during troubleshooting:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.piigab.com\/en\/produkt\/piigab-m-bus-wizard\/\" data-type=\"portfolio\" data-id=\"58798\">PiiGAB M-Bus Wizard<\/a><\/li><li><a href=\"https:\/\/www.piigab.com\/en\/produkt\/piigab-m-bus-wizard\/\" data-type=\"portfolio\" data-id=\"58798\">Getting started PiiGAB M-Bus 810<\/a><\/li><li><a href=\"https:\/\/www.piigab.com\/en\/produkt\/m-bus-micro-master\/\" data-type=\"portfolio\" data-id=\"58573\">MicroMaster USB<\/a><\/li><li><a href=\"https:\/\/www.piigab.com\/en\/support\/m-bus-generellt\/\">PiiGAB's general M-Bus documentation<\/a><\/li><\/ul>\n\n\n\n<p><strong>IP-address<\/strong><br>What IP-address is the gateway using? To have network communication with the gateway you need to setup your computer in the same network as the gateway. If there is an IT section please contact them to receive an IP-address for your computer. With the PiiGAB M-Bus Setup Wizard you can search gateways on the network or ping the gateway\u2019s IP-address to verify if the network communication works.<br>In the PiiGAB M-Bus Wizard, you can search for converters on the network or \"ping\" the IP address of the converter to verify that the network connector is working.<\/p>\n\n\n\n<p>f it\u2019s not possible to receive the gateway\u2019s IP-address then you need to setup a new IP-address.<br>Please see the\u00a0<a href=\"https:\/\/www.piigab.com\/en\/faq\/exempel-pa-initialkontakt\/\" data-type=\"ufaq\" data-id=\"59039\">FAQ<\/a>\u00a0on how to do this.<\/p>\n\n\n\n<p><strong>Harbour<br><\/strong>What port is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the port with the PiiGAB M-Bus Setup Wizard.<\/p>\n\n\n\n<p><em>Start the PiiGAB M-Bus Wizard -&gt; Change converter parameters -&gt; Connect via network.<\/em><\/p>\n\n\n\n<p><strong>Protocol<\/strong><br>What protocol is the gateway set to in order for the the M-Bus client to read the M-Bus meters? If you have network connection with the gateway you can find out the protocol with the PiiGAB M-Bus Setup Wizard.<\/p>\n\n\n\n<p><em>Start the PiiGAB M-Bus Wizard -&gt; Change converter parameters -&gt; Connect via network.<\/em><\/p>\n\n\n\n<p><em>Note: If the gateway uses TCP you might not be able to connect to the gateway with the PiiGAB M-Bus Setup Wizard to read the M-Bus meters. This is due to that another client is connected to the port that the gateway is using. Change the port, change to UDP or turn off the client.<\/em><\/p>\n\n\n\n<p><strong>Communication speed<\/strong><br>What communication speed is the gateway set to in order for the the M-Bus client to read the M-Bus meters?If you have network connection with the gateway you can find out the communication speed with the PiiGAB M-Bus Setup Wizard.<\/p>\n\n\n\n<p><em>Start the PiiGAB M-Bus Wizard -&gt; Change converter parameters -&gt; Connect via network.<\/em><\/p>\n\n\n\n<p><em>Note: If the gateway is set to 300 baud the communication speed is very slow. Remember to change the\u00a0<a href=\"https:\/\/www.piigab.com\/en\/faq\/jag-har-en-matare-pa-300-baud-och-m-bus-omvandlare-pa-300-baud-men-kan-anda-inte-hitta-matarens-primara-och-sekundar-adress\/\">timeout<\/a>\u00a0in the PiiGAB M-Bus Setup Wizard to handle the long response time.<\/em><\/p>\n\n\n\n<p><strong>M-Bus meters<\/strong><br>Is there any documentation of what M-Bus meters that are connected to the gateway? What addresses does the M-Bus meters use? (primary or secondary addresses).<\/p>\n\n\n\n<p>If there is documentation of the meters then you can simple check each meter one by one with the PiiGAB M-Bus Setup Wizard. It\u2019s also possible to read the search function in the PiiGAB M-Bus Setup Wizard.<\/p>\n\n\n\n<p>If there is no documentation of the meters then you can use the search function in the PiiGAB M-Bus Setup Wizard. If the the result of the search function is incomplete then you have to find each meter one by one on the site and test them individually by it\u2019s M-Bus address (primary or secondary address).<\/p>\n\n\n\n<p><strong>A M-Bus meter not responding<\/strong><br>If an M-bus meter is not responding then you have to test the meter individually. If possible disconnect all other meters and test only that specific meter. Try with primary address 254 or the meter\u2019s own primary or secondary address.<\/p>\n\n\n\n<p>If it\u2019s not possible to disconnect all meters then you can test the specific meter with a MicroMaster USB.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tKategori\n\t\n\t\tPiiGAB 900S\/T, \n\t\n\t\tPiiGAB 810, \n\t\n\t\tPiiGAB Wizard\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-ratings'>\n\t\n\t<div class='ewd-ufaq-ratings-label'>\n\t\tDo you think the answer helped you?\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-up-vote ewd-ufaq-ratings-default-image' data-faq_id='59041'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.piigab.com\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-up-icon.png\" alt=\"Thumbs Up Icon\">\t\t<span>0<\/span>\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-rating-button ewd-ufaq-down-vote ewd-ufaq-ratings-default-image' data-faq_id='59041'>\n\t\t<img decoding=\"async\" src=\"https:\/\/www.piigab.com\/wp-content\/plugins\/ultimate-faqs\/assets\/img\/Thumbs-down-icon.png\" alt=\"Thumbs Down Icon\">\t\t<span>0<\/span>\n\t<\/div>\n<\/div>\n\n<div class='ewd-ufaq-clear'><\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.piigab.com\/en\/faq\/grunlaggande-felsokning\/'>\n\t\t\n\t\tLink to this article\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Grundl\u00e4ggande fels\u00f6kning Om du beh\u00f6ver fels\u00f6ka M-Bus m\u00e4tare som \u00e4r kopplade till en PiiGAB M-Bus 810 beh\u00f6ver du t\u00e4nka p\u00e5 f\u00f6ljande saker f\u00f6r att ha r\u00e4tt f\u00f6ruts\u00e4ttningar att fels\u00f6ka. Fyra bra verktyg att anv\u00e4nda under fels\u00f6kning \u00e4r: PiiGAB M-Bus Wizard Gettings started PiiGAB M-Bus 810 MicroMaster USB PiiGABs generella M-Bus dokumentation IP-adressVilken IP-adress har [&hellip;]<\/p>","protected":false},"author":5,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[285,289,287],"ufaq-tag":[],"class_list":["post-59041","ufaq","type-ufaq","status-publish","hentry","ufaq-category-900s-t","ufaq-category-289","ufaq-category-piigab-wizard"],"_links":{"self":[{"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/ufaq\/59041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/comments?post=59041"}],"wp:attachment":[{"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/media?parent=59041"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/ufaq-category?post=59041"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.piigab.com\/en\/wp-json\/wp\/v2\/ufaq-tag?post=59041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}